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ESL Services: American Adjustments

ESL Services provides second language learners with resources to be successful linguistically, culturally and academically.

                                                                                         

American Values and Assumptions

Individualism, Freedom, Competitiveness, and Privacy

Individualism

Americans generally believe that the ideal person is an autonomous, self-reliant individual. Most Americans see themselves as separate individuals, not as representatives of a family, community, or other group. They dislike being dependent on other people, or having others dependent on them.

Freedom

The individual that Americans idealize prefers an atmosphere of freedom, where neither the government nor any other external force or agency dictates what the individual does. For Americans, the idea of individual freedom has strong, positive connotations.

Competitiveness

Competitiveness pervades the society. It is obvious in the attention given to athletic events and to star athletes, who are praised for being “real competitors.” It is also obvious in schools and extracurricular activities for children, where games and contests are assumed to be desirable and beneficial. Competitiveness is less obvious when it is in the minds of people who are persistently comparing themselves with others.

Privacy

Closely associated with the value Americans place on individualism is the importance of privacy. Americans assume that most people “need some time to themselves” or “some time alone” to think about things or recover their spent psychological energy. Americans also assume that people have their “private thoughts” that might never be shared with anyone.

Equality

Americans are distinctive in the degree to which they believe in the ideal, as stated in the Declaration of Independence, that “all men are created equal.” Although they sometimes violate the ideal in their daily lives, Americans have a deep faith that in some fundamental way all people are of equal value, that no one is born superior to anyone else.

Informality

Americans treat each other in very informal ways, for example, even in the presence of great differences in age or social standing. From the point of view some people from other cultures, this kind of behavior reflects “lack of respect.” From point of view of others, it reflects a healthy lack of concern for social ritual.

The Future, Change, and Progress

Americans are generally less concerned about history and traditions; they look ahead. They have the idea that what happens in the future is within their control, or at least subject to their influence. The mature, sensible person, they think, sets goals for the future and works systematically toward them. Desirable changes in the future can be produced by the progress of working towards these goals. 

Goodness of Humanity

The future cannot be better if people in general are not fundamentally good and improvable. Americans assume that human nature is basically good.

Time

Americans place considerable value on punctuality. They tend to organize their activities by means of schedules. As a result they may sometimes seem hurried, always running from one thing to the next, and not able to relax and enjoy themselves. Foreign observers sometimes see this as being “ruled by the clock.” Other times they see it as a helpful way of assuring that things get done.

Achievement, Action, Work, and Materialism

Expression like “he’s a hard worker,” or “you have done a great job” convey the admiration for taking action and achievement. Hard workers and achievements are admired not just on the job, but in other aspects of life as well.

Regardless of income, Americans tend to spend money rather freely on material goods. Americans are often criticized for being so “materialistic,” so concerned with acquiring possessions. For Americans, though, this materialistic bent is natural and proper.

Directness and Assertiveness

Americans usually assume that conflicts or disagreements are best settled by means of forthright discussions among the people involved. The word assertiveness is the adjective Americans commonly use to describe the person who plainly and directly expresses feelings and requests.

Relationships

Relationships with Neighbors

In different societies and communities, people have different ideas about the proper behavior of neighbors. In Iowa City, you might have different interaction with your neighbors, depending on the type of housing you live in. People who live in a house usually know their neighbors. When first moving in, people who already live there will initiate the relationship. They will come and introduce themselves to you. Especially when you live with your family, and have kids, your kids are likely to play with other kids in the neighborhood. Therefore, it is good to know who your neighbors are. People living in apartment housing (a lot of them are students) may never meet their neighbors, since people are in short term living situations. Sometimes, you might never see your neighbors. However, it is still a good idea to at least recognize your neighbors in case any strange things happen. If you live in the residence halls there will be different expectations. Students who live in the resident halls are suggested to open their door when they are in the room. Students are advised to get to know their Resident Assistants (RAs) and other students on the floor.

Relationships in the Workplace

Cultural differences are reflected in the workplace as well. Whether you have a student job in a food service, a post-doctoral research position in a laboratory, or teaching responsibilities as a visiting professor, you will find that the basic American values discussed earlier are reflected in the behavior of the people around you. Individualism, equality, and efficiency are cultural values particularly noticeable in American workplaces.

Furthermore, each workplace has its own “culture,” with variations, for example, in the amount of attention paid to hierarchical differences. Even with these differences, there are guidelines international students and scholars will want to follow if they want to be accepted by the Americans around them, and if they want to get promoted:

  • Arrive at work punctually. If you must be late or miss work, notify your supervisor as soon as you can.
  • Ask how you are expected to dress (that is, how formally), or observe how others in the workplace dress, and then dress accordingly.
  • However you dress, be sure you are neat and clean.
  • Ask questions about any assignments or procedures you do not understand. Make sure you understand what you are expected to do before you start to do it. Don’t say you understand something you do not truly understand.
  • If you encounter difficulties in carrying out an assigned task, tell your supervisor immediately.
  • Carefully follow any safety and health rules that pertain to your workplace.
  • When appropriate, offer to help other employees with tasks.
  • Avoid treating your supervisor with what Americans would consider excessive deference or respect. For example, avoid saying “Yes, ma'am or yes, sir” repeatedly, and avoid bowing. Notice how other employees at your level address the supervisor and how they treat them, and try to follow their example.
  • Be friendly and sociable with fellow employees. Watch how they interact with each other, and try to follow their example. Learn something about the topics they discuss when they are socializing, so you can join their informal conversations. If you have opportunities to participate in outside-of-work social activities with co-workers, try to do so.
  • Treat subordinates, including secretaries, with respect. Greet them when you encounter them for the first time in the day. Say “please” and “thank you” if they do things for you.
  • Treat females with respect.
  • When you are talking to people, look directly at their eyes from time to time; do not keep your eyes turned away from theirs.
  • Periodically ask your supervisor, “How can I improve?”
  • Show a “positive attitude.” That is, avoid complaining and gossiping, and be cheerful and constructive in your dealings with people.
  • Consistently practice and improve your English.

Sometimes workers encounter problems associated with their jobs. For example, they might believe they are being treated unfairly or unreasonably, or that another employee’s behavior is making it difficult for them to carry out their responsibilities. When this happens among Americans, the general expectation is that the worker will first speak directly with the person with whom they have the problem. The next step is to talk to the supervisor, and then, if there is no resolution, the supervisor’s supervisor, then the head of the unit.

Guidelines for Social Situations

Greetings

  • The standard greeting is a smile, often accompanied by a nod, wave, and/or verbal greeting.
  • In business situations, a handshake is used. It is very firm. Weak handshakes are taken as a sign of weakness. When shaking hands people look directly into each other’s eyes.
  • Good friends and family members usually embrace in a hug, sometimes finishing the embrace with a pat or two on the back.
  • In casual situations, a smile and a verbal greeting is adequate.
  • If you see an acquaintance at a distance, a wave is appropriate.
  • The greeting “How are you?” and “How are you doing?” are often used. A simple “Hello” or “Hi” are usually acceptable as well. “What’s up?” and “How’s it going?” are often used among younger people who use more informal greetings.
  • The American ritual parting remark, “See you later,” means “goodbye,” and does not mean that the person saying it has a specific intention to see you later.

Titles/Forms of Address

  • The order of most names is first (or given) name, middle name, and last (family) name.
  • When you meet someone for the first time, use a title and their last name until you are told to do otherwise (this may happen immediately). If the other person asks you to address them by first name, you can feel free to do so.
  • People are seldom addressed by their middle names, although some people might choose to be called by their middle name.
  • To show respect, use a title such as Dr., Miss, Mrs., or Mr. with the last name.
  • Using nicknames is fairly common among Americans. A nickname can be their formal names in the shortened ways. Some names might shorten in surprising ways, e.g., Bob for Robert, Bill for William.
  •  If you are in doubt about what to call a person, ask the person, “What should I call you?” Conversely, if you have an English name, or a nickname that preferred to be called, you can tell others “You can call me …” or “I go by …”
  • Traditionally, a woman took her husband’s name upon marriage. Some women still do so, while others add their husband’s family name to their own, separating the two with a hyphen. There are other women do not change their names in any way upon marriage.

Social Gatherings

You will probably have opportunities to visit an American home for dinners or events. The following paragraphs give a general idea of the behavior that is appropriate in formal situations and the expectations that are common at informal social gatherings. In general, you will notice what may seem to be a lack of attention to the formalities of a traditional host-guest relationship. Americans usually want their guests to “feel at home,” which, to them, means to feel relaxed and able to “act naturally,” as they presumably would in their own homes.

 

Formal Occasions

Invitations to more formal engagements such as dinners or cocktail parties are usually written. A written invitation will include the date, time, place, and a description of the occasion. It will specify if children are included; if it does not include the children’s names or word “family,” then children are not included. If it says, “R.S.V.P.,” you should phone to say whether you plan to be present. If it says, “regrets only,” reply only if you do not plan to be present. Tell the host or hostess about any dietary restrictions you have. If you are unsure how to dress you can simply ask: What should I wear?” When replying to a formal invitation you should never say that you accept an invitation unless you truly intend to do so.

It is essential to arrive on time for a meal or a cocktail party. You may be thought inconsiderate and impolite if you do not arrive at or shortly after the appointed hour. It is a very good idea to notify your host or hostess if you cannot avoid being late. After the party a telephone call or a personal comment expressing appreciation for an invitation is appropriate.

More formal dinner parties usually begin with cocktails and hors-d’oeuvres (small appetizers). Many dinners are served buffet-style, where the food is put on table and the guests serve themselves.

 

Informal Occasions

Invitations to less formal gatherings, such as student parties and other impromptu gatherings, will come informally, by telephone or in person. Guests can arrive or leave at any time, and dress however they wish.

People often take some food or drink to share with others at informal social gatherings. Beer, soft drinks, chips, dips, and “salsa” (spicy, tomato-based sauce common in Mexican cuisine) are common refreshments at informal gatherings. If you are invited to an informal gathering, you might ask the person who invited you if you should bring something to eat or drink.

“Potlucks” (meals where every guest brings a dish to share) are common for larger groups. Potlucks are considered convenient, because they reduce the burden on any one individual for making all arrangements and preparing all food.

Time: Keeping Appointments and Dates

Punctuality is highly emphasized in the United States. Remember that it is considered impolite and extremely inconsiderate to fail to keep an appointment or “date” without giving prior notice to the other person.

In this society it is acceptable to decline an invitation by giving a vague excuse or avoiding commitment. If you do not want to accept an invitation, make an appointment, or have a date with a particular person, you should decline the initial invitation or request. You should not accept and then not appear at the appointed time.

Sometimes it happens, after an appointment or date has been agreed upon, that keeping the appointment becomes impossible. In such circumstances, notify the other person or people as soon as possible. If you fail to keep your appointment you should call to apologize. Changing plans for an appointment or date does not present the same problems as “breaking” a date by simply not appearing. If you have agreed to go to a movie and then decide that a party would be preferable, it is acceptable to call the other person and propose the change in plans. The other person can accept or decline the proposed change.

Business Hours

University business hours are (with some exceptions) 8:00 a.m. to noon and 1:00 to 5:00 p.m., Monday through Friday. Some offices are open over the noon hour. Most retail businesses open at 9:00 a.m. Closing hours vary. Many businesses always close at 5:00 or 5:30 p.m. Some downtown businesses stay open until 9:00 p.m. on Monday and Thursday evenings. Businesses in shopping centers are usually open until 9:00 p.m. Monday through Friday. Most retail businesses are open on Saturdays, with varying hours. Some are open on Sundays. People might not check emails, or do things related to work outside of business/working hours.

Daylight Savings Time

In order to have daylight further into the evening in spring and summer, most of the United States uses "daylight savings time" between March and October/November. You can search the daylight savings time on internet. You might want to set your clocks or watches one hour back on the night when it switches in October or November, and one hour ahead in March. Many people try to remember the direction in which to move their clocks in April (the spring) and October (the fall) by recalling the instruction: spring forward, fall back. Your phone will automatically switch to the correct time during daylight savings.

Tipping

Tips, or service charges, are not added to the bill in U.S. hotels or restaurants. Nevertheless, tips are often expected and needed by employees, whose hourly rate of pay is usually quite low, based on the assumption that tips will provide a reasonable income. It is customary to tip the waiter or waitress in a restaurant 15 to 20 percent of the amount of the check, if the service is satisfactory. Tips are not expected in cafeterias or “fast food” establishments.

Gifts

In different societies, there are different customs concerning the giving of gifts. Sometimes, in relationships between people from different societies, one person will give a gift when the other person did not expect to receive one. Or no gift will be offered when one was expected. Such situations can cause confusion and embarrassment. Here are some general (that is, subject to variation and exception) ideas about gift-giving customs in the U.S. Knowing them can help avoid awkward situations.

  • To whom are gifts given? As a rule, gifts are given to relatives and close friends. They are sometimes given to people with whom one has a casual but friendly type of relationship, such as a host or hostess, but it is not necessary or even common for gifts to be given to such people. In other parts of the U.S., the giving of gifts to hostesses is more common than it is in the Midwest. Gifts are not usually given to teachers or others who hold an official position. Offering gifts in these situations is sometimes interpreted as an effort, possibly improper, to gain favorable treatment from that person.
  • When are gifts given? Christmas is the only national gift-giving day, when most Americans give gifts. Otherwise, gifts are given on occasions that are special to the recipient – birthdays, graduation from high school or college, weddings, and child-births. Gifts are sometimes given when someone has a new house or is moving away. If you have visited several times for dinner, you may wish to bring a small token of appreciation for the hostess. Always bring a small gift when you are invited as a house guest for a visit lasting a day or more.
  • Cards, rather than gifts, are given to acquaintances who are not close friends. This is especially true at Christmas, when it is common for people to send cards to their acquaintances and business or school colleagues.
  • What gifts are appropriate? Generally, an effort is made to select a gift that the giver knows or supposes is one the recipient needs, wants, or would enjoy. The amount spent on the gift is something the giver can afford; generally, it is not expected that people on limited budgets will spend large amounts on gifts. Expensive gifts are to be expected only when the people involved have a very close relationship with each other.
  • How are gifts acknowledged? If a gift is opened in the presence of the giver (as is often done), a verbal expression of thanks is appropriate. If a gift is opened in the absence of a giver, a thank-you note should be sent. The note should mention the particular gift.     

Communication Styles

Non-Verbal Communication

When we think about communicating with people from another country, we think first about their spoken language. But much (some scholars think most) communication between people is nonverbal, involving dress, ornaments, facial expressions, gestures, postures, and body positioning. A few statements about nonverbal communication with Americans have already been made in the Communicative Style of Americans section. Here are some more comments:

Eye Contact

When they are talking to someone, Americans alternate between looking briefly into the listener’s eyes and looking slightly away. When they are listening to another person, they look almost constantly at the speaker’s eyes. Americans tend to distrust people who do not look into their eyes while talking to them.

Touching

People in some countries touch their conversation partners far more frequently than Americans do; people in still other countries touch each other even less often than Americans do. American men rarely touch each other, except when shaking hands. Women touch each other somewhat more often, but with rare exceptions they do not walk hand-in-hand or arm-in-arm the way women in many countries do. Americans usually get nervous if another person stands closer than about an arm’s length away, unless the other person is a partner in a romantic relationship. They stand a bit closer if they are side-to-side rather than face-to-face.

This is not say that there is a taboo on touching conversation partners. There is not. Some Americans periodically touch their conversation partners lightly on the arm or shoulder while talking.

Hygiene

As you can readily tell from television commercials, Americans have been taught that the natural smells of people’s bodies and breath are unpleasant. Many Americans bathe or shower daily (or more often if they engage in vigorous exercise during the day), use an underarm deodorant to counteract the odor of perspiration, and brush their teeth with toothpaste at least once daily and perhaps more often than that. In addition, they may rinse their mouths with a mouthwash or chew mints in order to be sure their breath is free of food odors. It is very common for women to shave their legs and underarms and to use a small quantity of perfume each day; many men use a scented cologne or after-shave lotion to impart what they believe is a pleasant smell. “Too much” of a perfume or cologne is generally considered unpleasant. Most Americans will quickly back away from a person who has “body odor” or “bad odor” or “bad breath.” This backing away may be the only signal that they are “offended” by another person’s breath or body odor. The topic of these odors is so sensitive that most Americans will not tell another person that they have “bad breath” or “body odor.”

Other Guidelines

In a thoughtful and concise introduction to American society and culture, here are additional points:

  1. Americans have no taboo of any kind associated with the left hand; they are as likely to touch you or to hand you objects with the left hand as with the right hand.
  2. Americans have no negative association with the soles of the feet or the bottom of the shoes; they do not feel it necessary to prevent others from seeing these locations.
  3. A common way to greet small children in the U.S. is to pat them on the top of the head.
  4. People in the U.S. often point with their index finger and wave it around in the air as they make especially important points in conversation.
  5. One beckons to another person to come closer by holding the hand with the palm and fingers up.
  6. Americans show respect and deference for another person by looking them in the face.
  7. Informal, relaxed postures are commonly assumed by U.S. people when they are standing or sitting, even when they are conversing with others; lack of formal posture is not a sign of inattention or disrespect.
  8. Americans are uncomfortable with silence; they expect to talk rather constantly when in the presence of others.
  9. In the U.S., the doors of rooms usually are left open unless there is a specific reason to close them.
  10. Punctuality – being on time – is important to many U.S. people; they are likely to become quite annoyed if forced to wait more than 15 minutes beyond the scheduled time for meetings or appointments.